Kashmir Thread · Customer care

Request a return

We want you to feel at home in your Kashmir Thread piece. If it is not quite right, share your order details below and we will help you with the next steps.

14 days return and refund policy

A considered process

We will guide you through it.

  1. Tell us about your order

    Request your return within 14 days of delivery. Let us know which pieces you would like to return and the reason.

  2. Receive your return instructions

    Our team will review your request and provide a return label and instructions for eligible returns. We cover return shipping. Please wait for our instructions before sending your piece.

  3. Your refund, carefully handled

    Once your return is received and inspected, approved refunds are issued within 2–3 business days. Your payment provider may take additional time to show the funds.

Before you begin

Please keep your piece unused, in its original condition and packaging, with your proof of purchase. The full policy explains return eligibility and any exceptions.

14 days return and refund policy

Prefer a conversation?

You can also start your request by email or WhatsApp. Include your order number so we can help.

WhatsApp us Email us

Your return request

A few details to get started.

Use the email address from your order. Sending this form starts a request; our team will confirm the next steps with you.

Fields marked * are required.

Please include the product name, colour and quantity for each piece.

Please do not include bank details, card information or passwords. Submitting a request does not cancel your order or approve a return or refund automatically.

Your details are used to help with your request. Read our privacy policy.

Here to help, from the first question to the final detail.

Contact us